John Mason International have, since 1884, been experts in removals throughout the country. As one of the UK's largest moving companies, you can rest assured that every detail of your move is managed professionally. We understand every move is unique and you'll have a dedicated move manager to deal with all those special requests and requirements.
Services
As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from ourhighly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent.
So you're thinking of moving abroad, or indeed you've made your decision and now you need to know how much it will cost for overseas removals of your belongings by land, sea or air to your new home. Prices start from 1,500 GBP up to 8,000 GBP* We can also ship excess baggage from as little as 150. How much it will cost for overseas removals of your belongings depends on how much you actually want to transport and where you are shipping it to. Distance isn't a clear indicator on how much it will cost to ship your container - as it goes, Australia is less costly than some others.
John Mason International are one of the UK's leading international removals and shipping companies. Every year we provider international removals for household effects and furniture for thousands of people from the UK to destinations worldwide. We can ship your belongings by air or by sea, please see below for further information about each method of transport.
Are you making the move overseas? Looking to save some money? Try your luck on our lucky wheel. John Mason International are one of the UK largest moving company that focuses only on International moving. Each year we help over 10,000 people move around the world. Close this popup to find out more about how we can help you!
Reviews (12)
Victor Walker
May 14, 2022
Don't use this company. Our goods picked up 10th January to ship Brisbane Australia they missed the deadline to get the container to the port of Felixstowe and consequently after 17 weeks its finally arrived in Brisbane port and the company they use in Brisbane Overseas Packers and shippers inform me that it could be 4 more weeks before we get the goods.
Their use of this company certainly exacerbates the long delays caused by this company. Their website is not a true reflection of this company that uses contract workers and not their own and as you can see use the cheapest delivery company in Australia hence the long delay once here. Do Not use this company.
Their use of this company certainly exacerbates the long delays caused by this company. Their website is not a true reflection of this company that uses contract workers and not their own and as you can see use the cheapest delivery company in Australia hence the long delay once here. Do Not use this company.
Rebecca
Apr 19, 2022
Michael Harle
Apr 01, 2022
Adele J.
Feb 22, 2022
John Mason handled the UK part of my international move and I would not recommend them. Their communications were extremely unclear, my shipment was delayed by months- apparently at customs, but then it was supposedly cleared and then was still not released for weeks on end. When it finally came time to deliver my shipment, they didn't read my initial email properly in which I gave them a list of dates I'd be able to receive the delivery, then they sent me a delivery date I had not listed, and then they rudely insisted I had in fact listed that date when it was clear from the email chain I had not.
Delivery was finally arranged but crew were given incorrect details of my flat so were extremely displeased that there were more stairs than they had been told. The small bright side is that my belongings at least are not broken and appear to have been stored appropriately during their time at JM. Overall, however, dealing with this company has been a frustrating, tedious nightmare and I am relieved I never have to do business with them ever again. I would not recommend anyone use their services.
Delivery was finally arranged but crew were given incorrect details of my flat so were extremely displeased that there were more stairs than they had been told. The small bright side is that my belongings at least are not broken and appear to have been stored appropriately during their time at JM. Overall, however, dealing with this company has been a frustrating, tedious nightmare and I am relieved I never have to do business with them ever again. I would not recommend anyone use their services.
Gareth Owens
Feb 09, 2022
David Mc
Jan 05, 2022
Do drop offs and collections here quite regularly and it's never any hassel. Good access, warehouse guys are brilliant always willing to help if needed and very friendly aswell. You never have to wait long to get paperwork or get paperwork signed which is a bonus. One of the better removel companies to deliver
Briony Cullin
Nov 14, 2021
We used John Mason for an international move from Scotland to Australia and just took delivery of our goods. We are delighted with the service from start to finish and were so relieved to be reunited with our furniture and sentimental belongings. The removalists who packed up our furniture were great, as were those who delivered to our new home in Australia.
We appreciated that COVID meant there was an additional delay of about a month from what was quoted (we were told 3 months, it was about 4 months from door to door) but apart from that, we couldn't fault the process.
We appreciated that COVID meant there was an additional delay of about a month from what was quoted (we were told 3 months, it was about 4 months from door to door) but apart from that, we couldn't fault the process.
Brad V.
Nov 08, 2021
Very poor quality packing resulted in lots of damage. They make excuses and told blatant lies, jamming my stuff into a container without properly wrapping (or for many items, no wrapping at all). I would strongly advise anyone to avoid them at all costs. I've done many moves over the years, using several different moving companies, and I have never had an experience anywhere near as bad as I did with John Masons.
They were hopeless. They left a whole bunch of things behind and packed and shipped the container without giving time to check what had been left. Then, the lies they told were outrageous as to why the team had rushed the packing job. Never again - don't make my mistake - go with someone else. Never go near John Mason.
They were hopeless. They left a whole bunch of things behind and packed and shipped the container without giving time to check what had been left. Then, the lies they told were outrageous as to why the team had rushed the packing job. Never again - don't make my mistake - go with someone else. Never go near John Mason.
Melanie Temple
Nov 04, 2021
Lucy Robinson
Oct 05, 2021
As for other reviewers, the reason for the single star is the removal people who came to do the packing and loading - these guys were great! John Mason's selling team talk a good game, but the procedures in place to get the whole move to work from start to finish are seriously lacking: they didn't inform us of any of the key information about requirements at the destination and so booked all our stuff on a ship that would arrive with too little time for us to have the right paperwork in place to release the shipment - which would have incurred another 1500 of fees to move the container to customs storage.
In the end the removals company at our destination end rescued the situation, but it was costly. John Mason also added an extra several hundred pounds onto our invoice two days before colleciton of our belongings because apparently driver costs had gone up, and threatened to cancel our move it the fees weren't paid immediately. Similarly, we had to make a change to the form due to lack of information from their end and they also charged us over 100 for this, despite it being their error, and again refused to release key information to the movers at the destination in time to avoid massive fines unless we paid immediately.
Once you've signed up and they've taken your money (at least the first payment, until they add more) this compnay couldn't care less. I have never dealt with such a thoroughly incompetant and aggressively money-demanding company and would advise everyone to steer well clear - seems like from other reviews, if you're lucky, perhaps it will be okay, but I really wouldn't take the risk when it comes to moving your life to the other side of the world.
In the end the removals company at our destination end rescued the situation, but it was costly. John Mason also added an extra several hundred pounds onto our invoice two days before colleciton of our belongings because apparently driver costs had gone up, and threatened to cancel our move it the fees weren't paid immediately. Similarly, we had to make a change to the form due to lack of information from their end and they also charged us over 100 for this, despite it being their error, and again refused to release key information to the movers at the destination in time to avoid massive fines unless we paid immediately.
Once you've signed up and they've taken your money (at least the first payment, until they add more) this compnay couldn't care less. I have never dealt with such a thoroughly incompetant and aggressively money-demanding company and would advise everyone to steer well clear - seems like from other reviews, if you're lucky, perhaps it will be okay, but I really wouldn't take the risk when it comes to moving your life to the other side of the world.
Laura Hyatt
Sep 13, 2021
The only reason we are giving John Mason one star is because of the removal men at either end of the process. Both sets of removal men were nice, helpful and efficient. The rest of the international shipping process was full of let downs, anxiety-provoking communication and a service that demonstrated the bare minimum for customers. After much research on international moving companies, we decided to choose John Mason International Movers Ltd to facilitate the moving of our worldly possessions from the UK to New Zealand.
From the moment we transferred the funds to John Mason (2nd March 2021 - the day our furniture was collected) it felt like we were merely a number to them and not a couple that had paid a large sum of money to have our valuables transported by them. To begin with, when we spoke to customer services on the day our furniture was collected, they informed us that if we transferred the money immediately, we could get our furniture on the next shipment which would leave the UK on 5th March. So, we did.
We did not hear anything from John Mason for the next couple of days, so we emailed them on 10th March to find out about our shipment. To our disappointment, we were informed that our furniture hadn't made the next shipment so it would sail on 6th April 2021. On 13th April 2021, we received the Waybill which stated that the ETD was 11/04/21 and the ETA was 04/06/21 (8 weeks apart).
We were informed at the beginning that there would be delays due to Covid-19 and we were looking at 8-14 weeks until our furniture arrived in New Zealand. We completely appreciated that there would be a delay but fully expected John Mason to independently keep us updated with the process. As this is the first time we have moved abroad and therefore the first time we have shipped our furniture internationally, we have been unsure of the entire process.
We researched that we could track the ship our container was on using the details on our Waybill. It would have been useful to have this guidance from John Mason where I'm sure they would have mentioned that we could have tracked the actual container. As we were unaware of this, we tracked the ship. Little did we know that our container changed ship in Singapore, so we continued tracking the ship when it left China and started heading to the US.
This surprised us and increased our anxiety. We emailed John Mason and they informed us that the container was now on a different vessel and we could track the container number rather than the vessel itself. In this same email chain, John Mason informed us that they were now saying it would take 16-20weeks in total for our furniture to travel from the UK to NZ.
At no point were we made aware of this prior to this email chain. If we hadn't been tracking the ship in the first place, we would have expected our furniture to arrive on 04/06/21 as predicted by John Mason. In total, our furniture took 21.5 weeks to be arrive. We would have accepted this to be completely down to Covid-19 if we had not used a separate company to ship our car from the UK.
We used Autoshippers to transport the car which left on 10th May 2021 and arrived on 17th August 2021, a total of 14 weeks. Autoshippers independently contacted us to inform us of any delays and they provided us with information about the container e.g. which vessel it will be on and change to, which port it will be at and at what estimated time etc.
To top off this bad experience with John Mason, we made a formal complaint about the above. Throughout the email communications with the general manager, we did not feel listened to, appreciated or valued as a customer. We were not given an apology and the representative did not show empathy towards our situation. We are extremely disappointed with the service from John Mason and we do not recommend their service to anyone.
From the moment we transferred the funds to John Mason (2nd March 2021 - the day our furniture was collected) it felt like we were merely a number to them and not a couple that had paid a large sum of money to have our valuables transported by them. To begin with, when we spoke to customer services on the day our furniture was collected, they informed us that if we transferred the money immediately, we could get our furniture on the next shipment which would leave the UK on 5th March. So, we did.
We did not hear anything from John Mason for the next couple of days, so we emailed them on 10th March to find out about our shipment. To our disappointment, we were informed that our furniture hadn't made the next shipment so it would sail on 6th April 2021. On 13th April 2021, we received the Waybill which stated that the ETD was 11/04/21 and the ETA was 04/06/21 (8 weeks apart).
We were informed at the beginning that there would be delays due to Covid-19 and we were looking at 8-14 weeks until our furniture arrived in New Zealand. We completely appreciated that there would be a delay but fully expected John Mason to independently keep us updated with the process. As this is the first time we have moved abroad and therefore the first time we have shipped our furniture internationally, we have been unsure of the entire process.
We researched that we could track the ship our container was on using the details on our Waybill. It would have been useful to have this guidance from John Mason where I'm sure they would have mentioned that we could have tracked the actual container. As we were unaware of this, we tracked the ship. Little did we know that our container changed ship in Singapore, so we continued tracking the ship when it left China and started heading to the US.
This surprised us and increased our anxiety. We emailed John Mason and they informed us that the container was now on a different vessel and we could track the container number rather than the vessel itself. In this same email chain, John Mason informed us that they were now saying it would take 16-20weeks in total for our furniture to travel from the UK to NZ.
At no point were we made aware of this prior to this email chain. If we hadn't been tracking the ship in the first place, we would have expected our furniture to arrive on 04/06/21 as predicted by John Mason. In total, our furniture took 21.5 weeks to be arrive. We would have accepted this to be completely down to Covid-19 if we had not used a separate company to ship our car from the UK.
We used Autoshippers to transport the car which left on 10th May 2021 and arrived on 17th August 2021, a total of 14 weeks. Autoshippers independently contacted us to inform us of any delays and they provided us with information about the container e.g. which vessel it will be on and change to, which port it will be at and at what estimated time etc.
To top off this bad experience with John Mason, we made a formal complaint about the above. Throughout the email communications with the general manager, we did not feel listened to, appreciated or valued as a customer. We were not given an apology and the representative did not show empathy towards our situation. We are extremely disappointed with the service from John Mason and we do not recommend their service to anyone.
Lisa P.
Feb 06, 2019
Please do not use this company. They work with Schumacher cargo and my daughter paid $7000 for her belongings to be shipped from NJ to the UK. Her stuff was packed by Schumacher on Dec 3, 2018. The shipment finally arrived in the UK - over 4 weeks delayed. Jade from John Mason just emailed my daughter, who has not had any of her belongings since she moved there on Jan 17, and asked her if she wanted to spend more money (125 pounds) to have the stuff expedited for next week. Are you kidding?
The shipment should have been there 3 weeks ago, and now they want more $$ just to deliver it next week? My daughter did do research before booking this service. She relied on the reputation of both companies involved. Unfortunately for her this has been a nightmare experience.
The shipment should have been there 3 weeks ago, and now they want more $$ just to deliver it next week? My daughter did do research before booking this service. She relied on the reputation of both companies involved. Unfortunately for her this has been a nightmare experience.
