Sussex Removals Company

This company are helping the Ukrainian refugees by sending urgent supplies of clothing, food, etc funded by themselves. Well done. Commendable.

Not a great experience when trying to get compensation for a dropped record player. Took a month for them to pass my form on to their liability company. Then was told that the extended liability I took as protection didn't cover items not specifically packed by them. Bit of a get out I think, and a bit misleading. Just seems to allow them to chuck your stuff about with little repercussions?

Still waiting for details of their complaints process. Also asked for details of their professional memberships, though they don't seem to belong to any professional associations (I did ask them to check). They are very quick to get you to complete a satisfaction survey after your move. But I would suggest you wait till you have fully unpacked. Or to just use another company?

Despite a pre-move visit and assurances that all would be well our move was anything but straightforward. The removal men themselves were fine but the overall organisation was not. We elected for a pack and removal service. Day one seemed to go well but was not impressed when even I could see that our belongings would not fit in! Assured everything was all right and that everything would go in.

The lorry was loaded and the second van left part empty for the rest of our belongings for the next days team - that was news, it was meant to be pack and load in a day according to the schedule. We had moved out and ended up leaving a house key with the removal team. Only later did we find that they had left our belongings in their unpacked van with our house keys under the seat, along with the vans keys which was left unlocked! this was because the next days packers were a subcontracted team from another company who took one look round the house, the space in the van and announced it would not all fit in!

It didn't. So we ended up driving twice from our Kent home to Devon and back to attend the final packing of the remaining items. Thankfully we were moving out a few days ahead of completion on our sale. Most of the packing was fine but a number of the boxes were either mislabelled or simply not labelled and because they were re-used ended up in the wrong room because the first use labelling was not crossed out.

This included a stereo amp and speakers ending up in the garden shed. It took two weeks to re-unite the castors from our sofa to the sofa and still have not found the screws from our dining room table. We'd paid for beds and furniture to be reassembled in our new home, we had to ask for that to be done as the two removers on the final stage of the move had simply had enough and just wanted to get home.

We chose Sussex Removals as they came recommended and I very much regret that decision. Instead of a 2-day pack, move and unload the whole event became protracted and involved two return trips between Kent & Devon as well as having to replan our whole schedule around the move - a disaster not of our making.

Good competitive price. Very professional removal team. Turned up on time, took care when loading the van, all furniture wrapped and protected. I will definitely use Sussex removals again and highly recommend them.

Fantastic service from a great team. Friendly, professional and good humoured, worked quickly and safely throughout the process. We are more than chuffed with this team who made the whole operation stress free from initial booking through to completion. Would highly recommend. Service: Interstate moving

My husband and I spoke to Joe on the phone on a Saturday, a week before our move to inquire if they would be available with a week's notice. He was very kind on the phone and asked thorough questions and told us the quote to move our 1 bedroom flat to a 3 bedroom house would be 210 as it would be hourly. He said he would send us an email on Monday to confirm but we were penciled in on that day. Monday came and went with no correspondence so we called them at the end of the day and they said to use the quote calculator on the website, which we did even though we already had a quote.

On Tuesday we received the quote in email for 450! When we called to inquire about it we were told that was the right quote and were never permitted to speak with Joe directly. We turned down other removals companies over the weekend because we thought we were booked in for 210, only to find out 4 days before our move that we would have to pay 450.

Of course, at this point, it's too late to book with anyone else, so we've had to book our own van and get a family member to drive it. I should mention that we have very little furniture to move, with only flatpacked office desks and one double bed. On their quote form it only allows room for full sized furniture that isn't disassembled so of course it would be more expensive to do it that way.

When we spoke with Joe we told him that everything would fit in a medium van as we don't have a whole lot. The fact that we had to turn to an impersonal quote form rather than speak with a live person is ridiculous. Our move will take 2 hours at the most, not a full day, and other companies were quoting around 250, which we missed out on because we chose to go with this company. This company is extremely unprofessional and unresponsive - would not recommend.

The team were lovely both times I used them. I was offered boxes from them and they were very careful with all my items. They even came back to help me remove a washing machine which I didn't need and my landlord wanted me to remove. Both times we had really hot days and yet they remained cheerful and fast during the moves. I may be moving next year, and would use them again without question!

Truly an outstanding service at an excellent price. From the first point of contact, Alex and the team were fantastic - providing a rapid and efficient service and going above and beyond what we could have expected. On the move day, the team arrived ahead of time and nothing was too much trouble - from removing existing furniture at the new property to working tirelessly to ensure our move was as seamless and stressful as possible. A five star service - I wholeheartedly recommend this company.

Great company they helped me with moving some sofas and armchairs to a friends house from storage would highly recommend this company five stars all the way

Sussex Removals damaged a cabinet during our move into storage. Their removers told us to claim it when our items where moved back into the house just in case there was any other items damaged. Unfortunately the company wasn't open during the pandemic to move our items back. When we finally reached them we were told that they would not honour their employees words.

Their insurance would not cover the damage and that the owner of the company wasn't interested in speaking to us, or compensating us for the broken mirror. We are extremely dissatisfied with how this situation was handled. There was no concern, or apology given. If the owner doesn't stand behind his workers or care about your furnishings. Sadly, we can now see from this review site, and others, there have been similar issues. We would recommend that you look for a company that you can trust.

I can not recommend this company enough. They arrived on time, worked quickly with no problems, even though there were a lots of stairs and a steep driveway. We didn't get the keys to our new house until after 4.00, but again they were efficient and called more colleagues to get the furniture in as quick as possible. They were very polite and corteous and I would happily use them again.

We used these people in December 19 and they were excellent. We moved house from Hassocks to Plumpton and it wasn't a simple move for us for a few reasons, but they were so hard working, careful, funny and good humoured and worked unbelievably hard. I would definitely recommend them and use them again. They helped make what might have been a tricky day work really well and helped us deal with a few unexpected things like furniture that didn't fit the new house etc. Good value for money. Also lent us loads of boxes and tape and dropped off at the house.

Helped me move at short notice. Very professional, quick and reliable. Got the job done brilliantly. Would definitely use again!