Momentous Relocation

Absolut Desaster! Don't work with them! Everything was good at first till they picked up are things in CH on January 21. They promised our things to arrive in the US end of March. Then we got the wrong shipment. Our shipment was forgotten in their warehouse. They took no responsibility, communication is terrible and there are no refunds. I looks like we might get our stuff in the end of May. I would never work with them again and don't suggest anyone to do so!

Rescheduled deliveries multiple times. Horrible, horrible customer service. Email communications use extremely poor English, usually with too few words to understand what they want. Once, they sent me an "Urgent" message because they couldn't locate my address on Google Map (!); the address was correct, but they couldn't figure out how to get a picture of the building. Then, they don't provide customers with a time window for delivery; and you have to wait the entire day.

And they had to reschedule two deliveries. So, I spent two full working days for nothing. In one case, they called me at mid-day to let me know. On the other, they didn't even call me to reschedule; they simply didn/t show up.

Awesome relocation service from India to London Gerson relocation provided a very smooth experience for relocating us from India to London. They answered all the queries (however complex they may be) and assisted us throughout the process. Highly recommended.

Truly horrible experience! After the movers left my house I found my girlfriend's wallet empty of money and hidden in a corner! Is obvious what happened! After that it took 3 times more than they promised to have my goods transport. Stay away!

We hired Gersons to move us from the UK to the US and chose them largely because Phil, the person doing our move survey was excellent and that gave us a good feeling about the company. We had about 6 quotes and Gerson's was at the higher end, but we felt they would be the best to work with. We had a slightly bumpy start regarding communication with the office, however once we were assigned Claudia, things were pretty much smooth sailing from there.

She is a great communicator and kept us updated throughout - she answered all our questions, big and small and nothing was too much trouble. Communication on the US side was not as great, however, as before, once I found someone in the US office who was quick at responding (as Claudia was in the UK), things went fine. They assigned a local moving company and the three guys turned up when they said they would and completed the move with cheerfulness and efficiency. I wouldn't hesitate to recommend Gerson's to anyone making an overseas move, but if you can, request Claudia - she's awesome!

My family picked Gerson for our US to UK move because of its great reputation. We were fooled. Communication has been *terrible*. We have been very understanding of the various delays due to global supply chain disruptions, but time and time again our emails go unanswered. This has been going on for five months. We even complained about the lack of communication, received apologies, and then the pattern continued.

We have been incredibly patient and understanding regarding the delays, but to *not respond to our emails* our communicate about the status of our move? This is a company lacking in basic professionalism.

Moved apartment from NYC to Adelaide in February 2021. Gerson were in the middle range for cost but worth the money. Great local sub-contractors. Very good communication. No surprise charges. Nothing lost or damaged. Would recommend.

They moved my tenant on behalf of her company, Clifford Chance. The movers broke a balustrade on the staircase. It's pretty easy and not expensive to fix and, at first, they offered to cover half the cost but I wrote back to them asking them to cover the full cost as they were clearly liable (moving huge boxes on narrow staircase and there was no one else in the building at the time).

The client services lady, Rasa, then refused to accept any liabilty whoatsoever as there was 'no proof' that they had done it. Several emails passed between us, it took up quite a lot of my time and she continued to protest, using various excuses and objections, although it was clearly ridiculous that anyone but the movers could have broken the balustrade that day!

I was shocked by her pettiness and unprofessional attitude. It's quite rare these days to receive such terrible customer service. I would stay well clear of this company based on my experience with them.

Thanks to all the team for the amazing service provided. The team that was allocated to us have been amazing in every single aspect. Friendly and professional. You have made them moving process a much easier process. I can move homes anytime now- stress free

We are moving from Singapore to the UK. The pack up on Singapore side was seamless. The packers were the best we have ever had. And we have done 4 continents. We are awaiting the arrival of our sea shipment to Ascot UK!

I had recently used the services to move from Manchester, UK to Kolkata, India. I was extremely pleased with the services. It was a complete door to door services and everything was carried out in a systematic and timely manner. Complete professionals. Relocating never felt more easier. I would definitely recommend and use their services next time.

Great service from Gerson; Clive kept us informed of the whereabouts of our shipping all the way through moving process. Would recommend.

Moved recently weith Gerson. The service was excellent from packing and storage (London) to delivery (South France). The teams worked quickly and efficiently and we successfully moved with zero breakages.

Graham managed quote process, the move and delivery brilliantly and the communication was excellent - at the right time, very clear and honest. I couldn't have asked for better and can not recommend them highly enough.

Gerson I am pleased to say were thoroughly professional throughout the entire process. From David the moving consultant who came to inspect and assess the house and furnishings to be moved along to the guys that physically moved us on the day. All were excellent and I'd have no hesitation in recommending them. We moved within the UK and used the packing service - I wish we'd have had the unpacking service too on reflection though.

After many office moves we finally found Gerson. They made the usually tortuous process simple and stress free.

Gerson I am pleased to say were thoroughly professional throughout the entire process. From David the moving consultant who came to inspect and assess the house and furnishings to be moved along to the guys that physically moved us on the day. All were excellent and I'd have no hesitation in recommending them. We moved within the UK and used the packing service - I wish we'd have had the unpacking service too on reflection though.